Cambridge SoundWorks Repair Policy

YOU MUST OBTAIN A RETURN AUTHORIZATION NUMBER (RMA) PRIOR TO RETURNING ANY ITEM FOR REPAIR TO CAMBRIDGE SOUNDWORKS.

Cambridge SoundWorks will process your return within 10-14 business days from the day your returned order is received. Refunds will be credited only to the original purchasing credit card account number.

To return a piece of equipment for repair or service:

1. Call 1-800-FOR-HIFI (1-800-367-4434) and request a Return Merchandise Authorization (RMA) number. No returns will be accepted without an RMA number.* This expires 30 days from the date it was issued.
2. Place your product in a secure, heavy duty box using anti-static foam, packing peanuts, and/or bubble wrap.
3. To prevent unnecessary costs due to loss or damage, ship your RMA via an insured carrier and obtain a tracking number.
4. If your product is outside of the parts and/or labor warranty, and you have not made payment via a Credit Card, please enclose a check or money order made payable to Cambridge SoundWorks. Failure to include your payment (if required) may drastically increase turn around time. Please do not send cash.
5. Please include the product and a 3" x 5" card with the following information inside the box:

RMA Number
Your Name
Address
Phone Number
Serial Number
Exact/Approximate Date of Purchase

Please include only the items you were instructed to return. Please also remove all personal data (i.e. CDs, memory cards, or data stored on your product). We are not responsible for any personal items left on or in your returned merchandise.

Please ship your package to:
Ship returns to:
CSW Service
1519 Cimarron Plaza
Stillwater, OK 74075
RMA#_________________

Please ensure your RMA number is clearly displayed on the outside of the shipping container.

Should you wish to check the status of your RMA, Click here

You may also check the status of your RMA by filling out our support request form. Click here

Another email notification will be sent when your RMA arrives and ships from our facility.

DOs and DON'Ts of Sending an Item in for Repair:

• DO keep a record of the tracking #
• DON'T send in any remotes, antenna, cables, accessories, etc.
• DO include a note in the box describing the problem (the more detail the better)
• DO make sure that the Return Authorization (RMA) # is written on the outside of the box
• DO respond to our email correspondence in a timely fashion so that we may get started on your repair
• DON'T forget to provide us with proper payment information (credit card or check) so that we may repair your product
• DO email us at Sales & Technical Support with any questions/concerns regarding your pending repair. Thank you for your cooperation.

Repair of Non-Cambridge SoundWorks Brand Product:

We recommend you check for an authorized service center in your area before paying to have the product shipped back to us.

The following is a list of brands/products that we do not service. For service information, please contact the manufacturer directly.

• Creative Labs (All Products)
• Onkyo
• Niles
• Russound
• Headphones
• Marantz
• Sony

*Cambridge SoundWorks reserves the right to make changes to this site and these policies and conditions at any time.